INFORMATION WE COLLECT
As described in detail below, we may collect certain information from or about you, in connection with your use of, or your submissions to, the Site (collectively, the “Collected Information”). Collected Information includes, without limitation:
Personally Identifiable Information
We may request and collect personally identifiable information that you voluntarily choose to disclose to us. Examples of personally identifiable information we may collect include your name, physical address, e-mail address, telephone number, credit card or any other information that can be used to uniquely identify you.
We may request additional information about you that may or may not be traced specifically back to you. Examples of aggregate information include how many times our site is visited, geographic location, age or gender.
HOW WE USE AND DISCLOSE THE INFORMATION WE COLLECT
IDEALMD may use and disclose Personally Identifiable Information in one or more of the following ways:
To provide you the services you request
To contact you by phone or other means regarding your account, including communication regarding any changes to our policies or account management procedures, information on new product updates, special offers on IDEALMD services or programs that may interest you, and to process customer service functions
To e-mail you information about how to use IDEALMD services, inform you of any new service, updates or special offers
To process your credit card or other specified form of payment
To publish blog comments and enable forum participation
To a parent, subsidiary and other related companies, trusted affiliates, independent contractors and business partners who will use the information for the purposes outlined herein as necessary to provide the services and for the specific purposes for which the information was collected
At the request of law enforcement or governmental agencies or in response to subpoenas, court orders or other legal process, to establish, protect or exercise IDEALMD’s legal or other rights, to defend against a legal claim or as otherwise allowed by law
To protect the rights, property or safety of IDEALMD, its employees, patients or any other person
To investigate or prevent a violation by User of any contractual or other relationship with IDEALMD or where IDEALMD has a good faith belief that access, preservation or disclosure of such information is reasonably necessary to protect the rights, property or safety of IDEALMD, its users or the public or the perpetration of any illegal or harmful activity
To investors, advertisers and potential partners in connection with or in contemplation of a sale of its assets or business or a merger, consolidation or other reorganization of its business
IDEALMD MAY USE AND DISCLOSE AGGREGATE INFORMATION IN ONE OR MORE OF THE FOLLOWING WAYS:
To enable us to generate data about the site traffic
To make improvements to the Site and services
To collect demographic characteristics of our target market
To customize user experience such as by showing you advertisements that are most relevant to your demographic characteristics, recommending products that may interest you, etc.
To share certain demographic and profile data with our agents, contractors, or affiliates
THIRD PARTY DISCLOSURE
We do not disclose information about you to nonaffiliated third parties, except as permitted by law. We may share information about you with agents, contractors, or affiliates of ours, who help us operate the Site, conduct our business or help us complete a service you requested, such as processing your credit card payment. All such partners are bound to keep your information confidential. In certain circumstances, we may share information about you if we believe in good faith that state or federal law requires us to do so such as to comply with an inquiry from law enforcement officials when ordered by a court or by other compulsory legal process. We may also share your information to investigate or prevent suspected illegal activities such as fraud.
We take precautions to protect your information. Personal information is stored in a secured manner and always sent via a secure internet channel. When you enter sensitive information such as a credit card number, IDEALMD uses secure socket layer technology (SSL) to encrypt the transmission of that information. However, no security measures are perfect or impenetrable, and IDEALMD cannot guarantee that the information submitted to, maintained on or transmitted from its systems will be completely secure. IDEALMD is not responsible for the circumvention of any privacy settings or security measures contained on the site by any users or third parties.
IDEALMD maintains internal logs for Internal Protocol (“IP”) addresses. An IP address is a number that is automatically assigned to your computer each time you access the Internet. Your IP address does not contain personally identifiable information. IDEALMD collects IP addresses in order to conduct system administration, report aggregate information, conduct site analysis, and to detect improper use of the site.
We use “cookies” to collect information on how our Site is used. By placing a small file known as a “cookie” on your computer (or other device), IDEALMD, and its third party service providers’, servers passively gather information about all visitors’ use of the Site for several reasons, including, but not limited to, the following: statistics collection and analysis, Site optimization, analytics, market research, and maintenance of user login information. The information that we and our third party service providers track with cookies includes, but is not limited to, the type of browser (such as Google Chrome or Internet Explorer) and Internet-connected device being used to access the Site, your IP address, your home domain or Internet service provider, your referrer URL (which is the URL for the Site that you were viewing prior to visiting the Site), how you were directed to the Site, which specific pages you access on the Site, how long you view each page, the time and date you access our Site and the total number of visitors to the Site and any portions thereof. We use your IP address to determine the general physical location of your computer or device and understand from what geographic locations our Site visitors come.
We, and/or our third-party service providers, may place cookies or similar files on your computer for security purposes (such as authentication), to facilitate site navigation and to personalize your experience while visiting our Site. Cookies allow us and our third party service providers to collect technical and navigational information, such as browser type, time spent on our Site and pages visited (these types of cookies are typically referred to as “Session Cookies”).
Most popular Internet browser applications will allow you to configure the browser so as not to accept cookies. However, setting your browser to reject cookies may, in certain instances, prevent you from taking full advantage of the Site and its capabilities, or cause some features of the Site to function improperly or more slowly.
IdealMD uses e-mail forms to allow our customers to ask questions about our services or programs. While we make every attempt to protect the personal information that you share with us, it is important to note that an e-mail message is unsecured. Should you choose to send your information via e-mail, you do so at your own risk. We recommend that if your communication is extremely sensitive you may want to send it by postal mail.
If you choose to correspond to us via e-mail, we reserve the right to retain the content of your email messages as well as your e-mail address or other personally identifiable information, and our responses.
PERSONAL INFORMATION PROVIDED AS PART OF USER CONTENT
If you include personally identifiable information as part of any content that you provide to IdealMD via public postings to the site, including any bulletin boards, forum posts, etc., such information may be made available to any parties using the site. IdealMD does not edit or otherwise remove such information from content uploaded to any bulletin boards, forum posts, etc. before it is posted on the site. If you do not wish to have your personally identifiable information made available in this manner, you must remove any such information from the content before posting. Your contact information (which may include, without limitation, a username and email address) may be included with any content that you post via the site. IdealMD is not liable for any damages caused or incurred due to personally identifiable information made available in the foregoing manner.
LINKS TO OTHER WEBSITES
We may provide online forums for users who visit our site. Any information, communications, or material of any type or nature that you submit to the Forum or any of our pages contained on a Forum or Site by e-mail, posting, messaging, uploading, downloading, or otherwise (collectively, the “Submissions”) is done at your own risk and without any expectation of privacy. We cannot control the actions of other users of the Site or any Forum and are therefore not responsible for any Submissions contained on a Forum.
We may from time to time survey visitors on our site. Participation in these surveys is completely voluntary; you have a choice about whether or not to disclose information required to enter. The information collected from these surveys is used in aggregate form to help us improve our site.
If you do not wish to receive marketing offers, you may request that we remove your name from our internal email, direct mail, or internal telemarketing lists. You can call 1-866-948-6357 to make your opt-out request. If you would no longer like to receive emailed special offer information or other promotional messages from us, you may click the link at the bottom of any email you receive from us and follow the instructions. Your email address will be removed from our marketing list. Please allow us a reasonable period of time in order to satisfy your request, as some promotions may already be in process.
CHANGING OR DELETING INFORMATION
If you wish to change or deactivate your personally identifiable information obtained on our site you may call us at 1-866-948-6357.
The Site is intended for a general audience and is not intended for use or view by children under 13 years of age, and we do not knowingly collect information about children or sell products to children. Consistent with the Children’s Online Privacy Protection Act, we will not knowingly collect any information from children under the age of 13. If you are under the age of 13, you must ask your parent or guardian to assist you in using the Site.
This policy and use of IDEALMD’s site or services shall be governed by and construed in accordance with the laws of the State of Florida. If any provision of this agreement shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from the other provisions and shall not affect the validity of the other provisions.
CALIFORNIA AND DELAWARE DO NOT TRACK DISCLOSURES
VISITING THE WEBSITE FROM OUTSIDE THE UNITED STATES
QUESTIONS OR COMMENTS
Quality Management Department